customer retention

Caress

[kuh-res]

verb - to touch lightly as if in affection, to treat with favor, kindness etc.

It costs a lot more to get a new customer than to keep an existing one, and referrals from delighted customers can be your best source of new business.

Call us now on 01223 300 794

Customer Relationship Management 

There are many so-called Customer Relationship Management (CRM) systems on the market that provide online management of your entire lead-flow from initial contact through to repeat and referral business. One of these might suit your business, or it may be immense overkill for what you need.

At ISVirtual we have experience putting these systems into various different businesses. More importantly, we understand what CRM means, and we can advise you what will, and what probably won't, work for your business.

Call us now on 01223 300 794

Automating the Human Touch 

There's a lot more to the concept of CRM than installing software however. Its about managing the relationship your business has with its customers in order to generate maximum value for the customer, and from the customer.

More often than not, its not a pile of software you need, its procedures backed up by a website that helps to automate parts of the process.

We specialise in helping businesses get more value from their websites and build a stronger and closer relationship with their customers.

Click here to learn more about our CRM and database-related services.

Want to know how much we charge? 

We only take on work that provides you with excellent value, because your online success is ours.

Call us now on 01223 300 794
Or email us at info@isvirtual.co.uk